Customer Support

Support should be simple. In Canada, we keep it direct, responsive, and available around the clock.

Lucky Hills customer support is available 24/7 for everyday questions about accounts, games, bonuses, and banking. For time-sensitive issues, live chat is usually the fastest option. For requests that need more detail (including sending documents), email support is often a better fit.

Ways to reach us

• Live chat for quick answers and urgent account or payment questions.
• Email for verification documents and detailed follow-ups.
• FAQ sections for common topics like bonuses, withdrawals, and security steps.

For security, we may ask you to confirm your mobile number before we continue.

Luckyhills Casino contacts

If you want the quickest resolution, start with live chat to connect with a knowledgeable representative. Many issues are handled within minutes, including technical questions, bonus terms, and payment status updates.

Email support works well for structured requests where you need to share supporting information. If you’re sending documents for verification, email is typically the most practical route.

What we help with

• Account management: login help, credential recovery, and profile updates.
• Deposits and withdrawals: payment methods, limits, and processing timelines.
• Bonuses and promotions: claiming offers, tracking wagering, and loyalty questions.
• Game support: freezes, missing winnings, or general troubleshooting.
• Responsible gaming: resources and help setting limits.

Lucky Hills account support

Registration and account management are designed to stay straightforward, but issues can come up. Common requests include help with login or registration, credential recovery, and verification checks for withdrawals.

During registration in Canada, you use CAD as your currency and must be 18 or older. For protection, use a unique username and password and keep them confidential. If you suspect unauthorized access, contact support via live chat and update your password.

Verification basics

To verify your identity, we may request a photo of your passport, driver’s license, or another government-issued document. For card verification, we may request an image showing the first 6 and last 4 digits, while the middle numbers and CVV2 are covered.

If you use alternative deposit methods, a screenshot showing transaction details may be required. Additional documents, such as utility bills or bank statements, may also be requested to confirm your address.

Only one account is allowed per person or household. Creating multiple accounts can lead to bonus cancellation and account closure. If a second account was created by mistake, contact support before making any deposit.

Live Casino support

Live Casino is a highlight for players who want real-time action. We offer over 350 live tables, including roulette, blackjack, baccarat, poker, and live game shows.

If a live stream stutters or a round result looks unclear, support can help review the session and explain the next steps. Live chat is the quickest option when you need help while you’re playing.

Bonus wagering notes for live play

Bonus wagering requirements are typically x40 for deposit bonuses and free spins winnings. Cashback offers have a lower requirement of x5. For live dealer games from Swintt Live, Absolute Live Gaming, and Platipus Live, only 5% of bets count toward bonus wagering.

For table games like roulette and blackjack, most bets do not contribute to wagering requirements at all.

Quick limits and timings

Clear banking details help prevent delays. Below is a practical snapshot for CAD transactions in Canada, including common minimums and typical processing windows.

If you have a pending payout or a declined deposit, contact support via live chat or email. Sharing the method used, the time of the transaction, and a short description of what happened can speed up the review.

If you’d like, open live chat and explain what you’re trying to do, and we’ll guide you step by step.